Return and Refund Policy

At Srigomatha.com, we are committed to providing our customers with the highest quality organic products and excellent service. We understand that there may be occasions when you need to return a product or seek a refund. Therefore, we have established the following Return and Refund Policy to ensure a smooth and satisfactory experience:

Return Policy:

1. Eligibility: To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
2. Initiating a Return: If you wish to return an item, please contact our customer service team within 10 days of receiving your order. You can reach us by calling +91 9704915665 or by emailing us at [email protected]. Please provide your order number and details of the item(s) you wish to return.
3. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping service and retaining proof of postage.
5. Refund Process: Upon receiving the returned item(s) and verifying their condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 3-5 business days.

Refund Policy:

1. Refund Eligibility: Refunds will be issued for eligible returns in accordance with our Return Policy.
2. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Non-Refundable Items: Certain items are not eligible for return or refund, including perishable goods, gift cards, and downloadable software products.
4. Refund Disputes: If you have any concerns or disputes regarding your refund, please contact our customer service team for assistance. We are committed to resolving any issues promptly and fairly.

Contact Us:

If you have any questions or require further assistance regarding our Return and Refund Policy, please don’t hesitate to contact us at:

Customer Service Phone: +91 9704915665

Customer Service Email: [email protected]

Mailing Address:
Dwaraka Tirumalesa Agarbatti Manufacturers,
6/73, Main Road, Dwaraka Tirumala,
Eluru, Andhra Pradesh, India,
PIN: 534426

Thank you for choosing Srigomatha.com for your organic product needs. We value your trust and are dedicated to providing you with a satisfactory shopping experience.